Responsible Gaming Matters at bz99
bz99 is committed to providing a safe, fair, and enjoyable gambling experience for all players across Bangladesh. Your well-being always comes first — 21+ only.
Our Pledge
Our Commitment to Responsible Gaming
At bz99, we genuinely believe that gambling is best enjoyed as entertainment — not as a source of income or a way to escape personal difficulties. We have built a comprehensive framework of player-protection tools and support resources to help every player across Dhaka, Chittagong, Sylhet, and beyond stay in full control of their gaming habits.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a comfortable budget. Limits take effect immediately and can be lowered at any time from your account dashboard.
Session Time-Out
Take a short break without fully excluding yourself. Choose a time-out period of 24 hours, 1 week, or 1 month. During a time-out your account is temporarily suspended from all gambling activity.
Self-Exclusion
Request a long-term self-exclusion for a minimum of 6 months up to 5 years. Once active, your account is locked and no new registrations with the same identity are permitted during the exclusion period.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered in your current session. Available at 15-minute, 30-minute, and 1-hour intervals.
Wager Limits
Independently cap the maximum bet amount per round or per event so that individual stakes never exceed the level you are comfortable with. Limit increases require a mandatory 24-hour cooling-off period.
24/7 Support
Our responsible gaming team is available around the clock via live chat. If you feel your gambling is becoming a problem, reach out anytime — our trained agents provide confidential guidance and account controls.
Stay in Control
Principles of Safer Gambling
Following a few straightforward principles can make a significant difference between gambling as a fun pastime and gambling becoming a source of distress.
Set a Budget Before You Play
Decide in advance how much money you can afford to lose — treat it as the cost of entertainment. Never gamble with money allocated for rent, bills, food, or family expenses.
Never Chase Losses
Chasing a losing streak is one of the most common paths to problem gambling. If you have reached your budget limit, stop playing and come back another day with a fresh mind.
Keep Time in Check
Gambling sessions can stretch longer than intended. Use our reality-check reminders and set a hard time limit before you log in. Step away when the timer runs out, regardless of results.
Gambling is Not a Financial Strategy
Outcomes in casino games and sports betting are never guaranteed. Do not rely on gambling to pay off debts, supplement your income, or resolve financial hardship.
Balance Gambling with Other Activities
A healthy relationship with gambling means it is one of many leisure activities — not the only one. Maintain relationships, hobbies, and routines outside of the platform.
Play Sober and Alert
Avoid gambling when you are under the influence of alcohol, in an emotionally distressed state, or feeling fatigued. Clear judgment leads to better decisions and a more enjoyable experience.
Warning Signs of Problem Gambling
Recognising the early warning signs is the first and most important step toward getting help. Ask yourself honestly if any of the following apply to you:
- You spend more money or time gambling than you originally planned.
- You feel restless, irritable, or anxious when you are not gambling.
- You return to gambling to try to win back money you have lost.
- You hide your gambling activity from family members or close friends.
- You have borrowed money or sold personal belongings to fund gambling.
- Gambling is interfering with your work, studies, or family responsibilities.
- You feel guilty or ashamed after a gambling session but continue anyway.
- You find yourself thinking about gambling constantly throughout the day.
If you identified with two or more of the above, we strongly encourage you to use our self-exclusion tool or reach out to our responsible gaming support team right away.
How to Activate Player-Protection Tools
All responsible gaming controls are available directly inside your bz99 account. Follow these steps to set up your protections:
Setting a Deposit Limit
- 1Log in to your bz99 account and navigate to Account Settings.
- 2Select Responsible Gaming from the settings menu.
- 3Choose Deposit Limits, select a daily / weekly / monthly period, and enter your preferred cap in BDT.
- 4Confirm your selection — the limit activates instantly.
Requesting Self-Exclusion or Time-Out
- 1Go to Account Settings → Responsible Gaming → Self-Exclusion.
- 2Choose a time-out (24 hours to 1 month) or a long-term self-exclusion (6 months to 5 years).
- 3Confirm your identity and submit the request — your account is suspended immediately.
Need Immediate Help?
Contact our team directly at [email protected] or use the 24/7 in-platform live chat. Our responsible gaming specialists respond within 5 minutes and can apply account controls on your behalf.
External Help
Support Resources for Bangladeshi Players
If you feel you need independent guidance beyond what bz99 can provide in-platform, we encourage you to seek support from professional organisations. Reaching out is a sign of strength, not weakness.
National Mental Health Helpline
The Government of Bangladesh operates the Kaan Pete Roi helpline, a free emotional support service available to anyone experiencing distress, including gambling-related anxiety. Available in Bengali and English.
Talk to a Counsellor
Certified psychological counsellors in Dhaka, Chittagong, and other major cities offer confidential sessions for individuals dealing with compulsive gambling behaviour. Your GP can provide a referral.
Family & Community Support
Talking openly with trusted family members or community leaders can be a powerful first step. Problem gambling affects the whole household — involving loved ones in the recovery process leads to better outcomes.
Play Responsibly
Ready to Enjoy bz99 the Right Way?
Responsible gambling is more fun gambling. Explore our games, review our FAQ for account and payment questions, or log in to set up your player-protection tools today. Remember — 21+ only.